You will be able to cancel your order as long as it's situation isn't changed to "sent". In case of cancellation, you will be refunded by the same payment methods you used in the first place (Paypal, credit card or bank transfer). To proceed to cancellation please write to email@example.com with your order information.
Once your order is changed to "sent", the only option is return.
If the return is due to a mistake of ours (not matching the description of your purchase, or a defective product, for example). We will take care of picking up the package and sending another one or refund total amount of your purchase if you choose this option. In this event, please send an e-mail to firstname.lastname@example.org with your order information and we will tell you what to do.
If the return is due to any other reason (you changed your mind or it was a mistake of yours, for example), you have 14 calendar days to return the product(s), starting from the day you recieved it. In that case, shipping won't be refunded, and all the return shipping and new shipping costs will be beared by costumer. In this event please send an e-mail to email@example.com with your order information.
Return must take place in the 14 calendar days following the reception day in the following conditions.
Refund will only take place if product(s) are returned on it's original package and in the perfect conditions, otherwise (if the products are damaged, wrecked, used or dirty...) we won't refund the purchase and the only option will be new shipment of the same products (on this event, costumer will carry new shipping costs).
For further information on cancellation and returns please send an e-mail to firstname.lastname@example.org