Terms and conditions:


These terms and conditions rule and apply to all transations produced at our online shop Vagalume Designs. When you place any order and/or make a purchase, as well as when you visit this websites, you represent that you've read and accepted these terms and conditions.


The brand Vagalume Designs®, the website www.vagalumedesigns.com and Blog "El Blog de Vagalume" are property of Melina de Senna (NIF 06044164V), from Palos de la Frontera, Spain. You can contact me at hello@vagalumedesigns.com for any other information.


All of our products have an listed file with photo, reference, description and price. The prices are specified in Euros (€) always include with the Spanish Value Added Tax, but no other taxes, fees, duties or surcharges. Both design, and products availability may vary at any time without prior notice.


All the illustrations, brand name and store photos are protected by copyright law. Any improper use may be prosecuted.


Purchase conditions:


You must have at least 18 years to purchase at this shop. Only clients can purchase at our online shop. (If you are a distributor and want to purchase our products please send an e-mail to hello@vagalumedesigns.com).


When you place an order at this shop, you represent that the information you provide is correct and complete.


Exceptional conditions:


Vagalume Designs may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, there's an error on the offer published on the web, or in other circumstances we deem appropriate in our sole discretion. In that case, we will let you know the situation of your order via e-mail.


If for any reason some of the items are not available at the time you place your order, or shipping timming could not be guaranteed, we will notify you by e-mail. The client will decide if waits until availability or choose cancellation and refund total amount of their purchase.


Payment methods:


You can pay using Credit Card, Paypal or Bank Transfer.


Paypal payment:

After confirming an order, the customer will be taken to the PayPal website, using its secure payment platform. After completing the payment process, the customer will return to Vagalume Designs website.


Credit Card payment:

Vagalume Designs guarantees confidentiality and security of clients data. The client make a purchase using our secure server and the data is recorded at our data base. We do not have any access to the data related to credit cards.

Payments are made via Santander-Elavon secure platform, which is responsable for managing payment, certifying the security and confidentiality of your data. Vagalume Designs recieves payment confirmation by Santander-Elavon and is responsable for transactions made on this web. Vagalume Designs does not sell goods and services forbiden by Santander-Elavon.


Bank transfer payment*:

Notice that if you choose this method delivery time may vary since we only ship your order once we recieve the payment at our bank account. Bank transfer must be carried out within the next 5 days since the day the order was placed. Otherwise the order will be annuled automatically without prior notice.

*Bank transfer payment only available in Spain and Portugal.


After payment via any method you will recieve an email confirmation.


Shipping costs and delivery conditions:


Spain (peninsula) & Portugal (continent): shipping costs are 5,90€ (tax. included) and shipping is processed via 24 hours courier service. (Shipping costs will be free for those orders over 60,00€ tax included).


Balearic Islands: shipping costs are 15,90€ (tax. included) and shipping is processed via 48 hours courier service. (Shipping costs will be free for those orders over 70,00€ tax included).


France: shipping costs are 19,90€ (tax. included) and shipping is processed via 72 hours courier service.

United Kingdom, Italy, Germany, Belgium, Netherlands and Luxemburg: shipping costs are 24,90€ (tax. included) and shipping is processed via 96 hours courier service.


The above mentioned shipping timming refers exclusively to package traffic and do not include time for fabrication or preparation of your order.


Shippings to Spain (peninsula) will be delivered approximately in 2 to 4 working days once payment by customer has been confirmed. Shippings to Balearic Islands and Portugal (continent) will be delivered approximately in 3 to 5 working days once payment by customer has been confirmed.


International shippings (to France, Germany, Italy, Austria and Benelux) will be delivered approximately in 6 to 8 working days once payment by customer has been confirmed.

This information is approximate and not binding. Vagalume Designs shall not be held liable for any delivery delais caused by incidents that may occur during shipping, that are external to this company. On periods of high demand delivery timming can be affected in over 2 days of delay. In case we realize any delay may occur, we will notify the costumer via e-mail.

Be sure you provide a correct telephone number and shipping address, and that someone is there to pick up the package (on working days and at working hours). If there's no one at the provided address at working hours, it may be impossible to make the delivery (due to motives external to Vagalume Designs or the Courier agency). In that case, we will not be responsable if delivery does not occur in the estimated time.


If the estimated delivery time expires and the delivery wasn't made, please let us know sending an e-mail to hello@vagalumedesigns.com


Important information about shipping to other countries: Shipping costs shall always include Value Added Tax (VAT), but no other taxes, fees, duties or surcharges. (That may be charged to costumer at destiny countries).


Return, refund and cancellation policy:


Cancellation:


You will be able to cancel your order as long as it's situation isn't changed to "sent". In case of cancellation, you will be refunded by the same payment methods you used in the first place (Paypal, credit card or bank transfer). To proceed to cancellation please write to hello.vagalume@gmail.com with your order information.


Once your order is changed to "sent", the only option is return, in that case it will be processed by the following directions.


Return and refund:


If return is due to a mistake of ours (not matching the description of your purchase) or a defective product, please send an e-mail to hello@vagalumedesigns.com with your order information. We will be responsible for picking up and/or changing them for the correct products, and shall bear the costs associated with this return, refund and/or change.


If return is due to any other reason (you changed your mind or it was a mistake of yours, for example), you have 14 calendar days to return the product(s), starting from the day you recieved it. In that case, shipping won't be refunded, and all the return shipping and new shipping costs will be beared by costumer. In this event, please send an e-mail to hello@vagalumedesigns.com stating your order information. Upon recieving your e-mail, we will answer it telling what to do.


Return must take place in the 14 calendar days following the reception day in the following conditions:

  • Product(s) must be returned in the exact same conditions as they were recieved (perfect conditions) and on it's original packaging.
  • Shipping costs do not count as product amount (refund will only carry product amount), and both return shipping and possible new shipping charges will be paid by costumer.
  • Once we recieve the returned package and make sure it is in perfect conditions we will proceed to make the refund.
  • We will refund the product amount by the same payment method used by costumer on the original transaction.
  • Costumer will be refunded exactly the same amount paid in the original transaction (sales, discounts or any cupons applied will be maintained).
  • Customized products cannot be returned and won't be refund.
  • To comply with the period of returns, both, the notification concerning the return (via e-mail) and product return (via courier service) must be sent withing 14 calendar days from the purchase. (Otherwise refund will not take place).


Refund will only take place if product(s) are returned on it's original package and in the perfect conditions, otherwise (if the products are damaged, wrecked, used or dirty...) we won't refund the purchase and the only option will be new shipment of the same products (on this event, costumer will carry new shipping costs).


Validity:


Vagalume Designs reserves the right to change prices, articles, offers and conditions of sale without prior notice.